Mobile Switching Improvements to be made by Ofcom
Industry regulator Ofcom has decided to roll out a plan to improve mobile switching in the UK. This comes as great news to all mobile phone users in the UK as it will alleviate them from the confusion based system that is currently in place. The new system will make it easier for consumers to find the best mobile phone deals available to them, and thus, increase overall consumer satisfaction.
Ofcom, also plan to simplify the process of keeping your number – which is usually the process of attaining a PAC code. Their aim is to allow consumers to make informed decisions about their mobile experience, which will be excellent for the telecoms industry as a whole.
Current Mobile Switching Process
Currently, when a mobile phone customer chooses to switch mobile provider, they have the choice of receiving a new mobile number or they can choose to keep their present number which involves porting it to their new provider. In order to keep their present number, they will have to notify their present phone provider for a PAC (porting authorisation code) and then produce it to their intended mobile provider. This can be quite a long and drawn out process as some mobile phone providers make this unduly tough for customers to leave their contracts.
Aims of an Easier Process
Ofcom’s plan to simplify the mobile switching process has come on the back of broadband switching which was rolled out recently to enhance UK consumer experience. At the end of the day, the consumer experience is everything within the telecoms industry so it is of utmost importance that changes, such as the ones mentioned previously, continue to be improved.
Alan Gray, CEO of the Go4 Communications Group (which includes TelTel Telecom) said recently – “For us, it’s all about making our customers life easier. We all know hard it can be to switch providers, especially with the amount of competition out there trying to get customers business. Competition is meant to be a good thing, so let us as telecoms providers make it so.”